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Return and Refund Policy

At Minu, it’s our constant endeavour to provide you with the best customer service possible each time you shop with us, if at all you are not satisfied with the size or style, you can exchange the order free of cost.

1. You can request to return purchased product within 7 days from the date of delivery. You can contact us on: +91 74393 09836

2. To apply for the refund and return, the purchased product should meet the below-mentioned conditions:

Category Conditions
Correct Product The product should be correct. Packing and components of the package should be complete.
Unused Product The product will only be eligible for a return if it is unused and unwashed without any stains or marks.

3. Any used promotional voucher (Gift Voucher & Discounted or any other offer voucher) will not be refunded.

4. Only after receiving the product and quality check, the refund will be initiated.

5. If the purchased product fails in the quality check, the refund procedure will not be initiated further. You can pick up the product from our office.

6. To ensure the highest safety and hygiene standards, we do not accept return request on masks.

7. Refund will be given as store credit vouchers within 7 days of receipt of return.

Note: One time reverse pick-up would be done against an order.